10 Best Review Management Software for your Business in 2024

Did you know that 69% of consumers feel positive about using a product/service with positive reviews? 

Why do I mention this stat? It’s because customer reviews have become more important than ever.

The best way to collect, manage, and respond to these reviews is to use review management software.

But what software should you and your team invest in?

That's precisely what we'll see in this guide.

I will share 10 highly-rated review management software, their key features, and pricing plans so that you can make an informed decision as to what suits your needs the most

Key Takeaways:

• Review management software helps businesses collect, manage, and respond to online reviews.
• When choosing a review management tool, it is important to consider factors such as multichannel features, notifications, cost and ROI, and reporting & analytics.
• Online review management software can help businesses improve their online reputation, customer satisfaction, and revenue.

Review Management Software: Quick Comparison

10 Best Review Management Software

1. Famewall

Famewall is the first among our best review management software.

Saas companies, agencies, local businesses, and freelancers use it to collect, manage, and automatically display reviews on their websites.

You can create a review collection page and share the link with customers.

Customers will then have the choice to submit authentic text reviews or video reviews. They can even share a shoutout on X (Twitter).

You can also create a Wall of Fame page, which is a standalone landing page where all the collected testimonials are automatically displayed with a call to action and links to your website.

Famewall integrates with Zapier, Trustpilot, Capterra, Yelp, G2, Google Reviews, Amazon, and much more.

Key Features

• All-in-one Testimonial Management: Collect, manage, and display reviews on your website.
• Testimonial Collection Page: Create a page where customers can send text and video reviews.
• Multi-Platforms Collection: Famewall collects and displays reviews from Trustpilot, G2, Product Hunt, Google Reviews, Amazon, Play Store, and more.
• Wall of Fame Page: Create and embed a testimonial page on your site to auto-display reviews. 
• Reviews Analytics: Analyze page views, engagement, widget views, clicks, and more.
• Social Proof: Import social proof from social media platforms like X (Twitter), Facebook, Instagram, Reddit, etc.

Best For

• Saas companies, agencies, local businesses, and freelancers that want to collect, manage, and display reviews.

Pricing

• Free Plan: $0
• Standard: $9.99/month
• Professional: $24.99/month
• Business: $79.99/month

2. G2

G2 is one of the most popular review sites, with over 1.4M organic monthly visitors (data from Ahrefs).

It’s the largest review platform, with over 60% of the Forbes Cloud 100 as customers. 

It also provides businesses with extensive analytic data and tools to manage positive and negative feedback.

Big companies like Mailchimp use these features to respond to customers.

Key Features

• Works for software reviews: Collects and displays reviews about various software products.
• Works for service Reviews: G2 collects and publishes user reviews about services provided by freelancers & agencies too.
• Competitor Analysis: G2 compares competitors based on user reviews and ratings.
• Lead Generation: Helps businesses generate leads through G2's platform.

Best for

• Businesses proposing software products or services

Pricing

• Does not have open pricing on their website but can be accessed after contacting sales team

3. Trustpilot

Trustpilot is an assurance of trust and credibility for its 267 million reviews, according to Truspilot’s 2024 report.

Top companies like FedEx, Monday.com, and 1.1 million others use Trustpilot to manage customer relationships.

Also, customers are more likely to trust reviews and testimonials on Trustpilot because they have a system of regularly removing fake reviews.

In fact, 82% of fake reviews were spotted and automatically removed by their technology throughout 2023 (same Trustpilot report).

Trustpilot offers tools for businesses to manage their reviews and engage with customers.

Thanks to features like these, companies like Patriot Software could reply to their customer's reviews.

Key Features:

• Collect Reviews: With Trustpilot, you can create a business page and encourage consumers to leave reviews.
• Monitor Reviews: You can track new reviews and changes in ratings, flag unsafe reviews, and report abuse.
• Respond to Reviews: Allows businesses to respond to reviews directly on the platform.
• Analyze Reviews: Get review analytics from your dashboard. With review spotlights and insights, you can understand what is happening and how to improve your product to get more customers.
• Market Insights: Offers consumer behavior and preferences data to stay on top of the market changes.

Best For:

• Businesses that want to polish their brand image

Pricing

• Plus: $259/domain/month - 3 users
• Premium: $629/domain/month - 10 users
• Advanced: $1,059/domain/month - 20 users
• Enterprise: contact support - unlimited users

4. Text Request

Text Request is next on our list of the best review management software.

You just need to connect your Google Business listing or Facebook to start collecting reviews. And with that, you’ll be able to see the reviews in Text Request.

Key Features:

• Manage Reviews: Manage all your business reviews directly in Text Request.
• Review Campaigns: Create review campaigns and choose one platform to collect reviews from.
• Review Request: Create and add your custom review links to messages when requesting reviews
• Respond to Reviews: Respond to reviews directly from your dashboard.

Best For

• All businesses that rely on text messages and want to use them to ask for reviews

Pricing

• Basics: $59/month - 1 text line
• Starter: $139 - 2 text lines
• Corporate: $279/month - 5 text lines
• Enterprise: $549/month - 10 text lines

5. Sprout Social

Sprout Social is perfect for you if you are looking for a tool specifically made for social media.

It helps you focus on social media to build a good brand reputation and turn followers into customers.

It integrates with Google My Business, Yelp, Tripadvisor, Facebook, Apple App Store, and Google Play Store.

Key Features

• Centralized platform: Access one place to manage social media and customer reviews.
• Respond to Reviews: Monitor and respond to customer reviews from your dashboard.
• Custom Views: Sort, filter, and create custom views to build a personalized approach to review management.
• Review Scores: Analyze review scores across locations.

Best For:

• Businesses relying on social media to build an online reputation.

Pricing

• Standard: $199/seat/month
• Professional: $299/seat/month
• Advanced: $399/seat/month
• Enterprise: Contact Sales

6. Reviews.io

Reviews.io is dedicated review management software designed to help businesses collect, manage, and analyze customer reviews from various platforms.

It allows you to collect in-store reviews, analyze customer interactions with reviews, and collect data through surveys.

Key Features:

• Display Video Reviews: Request and display video reviews from your customers.
• Third-Party Review: Collect third-party reviews and manage them in your dashboard.
• Local and In-store Reviews: Collect in-store reviews to build credibility across your retail locations.
• Surveys Creation: Collect additional data when you collect reviews by asking specific questions.

Best For:

• Local businesses that sell products in-store or online.

Pricing

• Free: $0
• Start-up: $99/month
• Grow: $299/month
• Plus: $499/month

7. ReviewFlowz

Let’s discuss a few more review management software.

ReviewFlowz is specifically designed for SaaS and digital-first companies. You build review generation campaigns and integrate them with other software.

Then, you can collect reviews from a review platform (like Trustpilot) and showcase them on your website, just like Famewall does.

Key Features

• Review Generation: Collects reviews from various platforms into a centralized dashboard.
• Review Monitoring: Monitor and send reviews to Slack, Microsoft Teams, Zapier, or Email.
• Showcase reviews: Automatically show the best and most relevant reviews from every platform in dynamic widgets.
• Review Management: Filter the reviews you send based on their score or by keyword.

Best for:

• SaaS and service companies that want to collect reviews.

Pricing

• Lite: $29/month
• Pro: $129/month
• Premium: $299/month
• Custom: Contact sales

8. Shopper Approved

Shopper Approved is review management software focused on eCommerce. With shoppers approved, you can sell your products and track what customers say about them.

What makes it unique is that with Shopper Approved, you can display seller ratings in your Google Ads, Google Shopping, or organic search.

You can also display product reviews in Google Shopping and organic search.

Key Features

• Multimodal reviews: You can collect product reviews in both text and video formats.
• Product Reviews Display: Display product reviews in Google Shopping and organic search.
• Seller Ratings Display: You can also display seller ratings in Google Ads, Google Shopping, and organic search.
• Video Reviews: you can collect and display video reviews in Google search results and on YouTube.

Best For

• Ecommerce sites that sell one or multiple products online

Pricing

• Free Trial: 45 days
• Contact Sales for a demo and more info on pricing

9. ReviewTrackers

Next on our list is ReviewTrackers, an online reputation management software. It offers businesses all-inclusive solutions for managing and improving their online reputation through reviews.

Thanks to its all-in-one approach, you can monitor, manage, and collaborate on responding to reviews and social mentions.

Key Features

• Reputation Monitoring: Collect and manage reviews in one place to build a good online reputation.
• Team Collaboration: Assign a review to a team member or share and respond to customer reviews.

Best For

• Corporate businesses that want to manage reviews as a team and monitor social mentions.

Pricing

• Data Only: Hidden on the website. Have to contact sales team
• Essential: Hidden on the website. Have to contact sales team
• Custom: Hidden on the website. Have to contact sales team

10. Yotpo

Last but certainly not the least is Yopto, an AI-driven eCommerce review management software.

It helps businesses understand their customers, learn their preferences, and effectively meet their needs.

It comes with features like SMS, reviews, UGC, referral programs, subscriptions, and email.

Key Features

• Reviews Collection: Encourage customers to leave reviews, such as email reminders, SMS reminders, and prompts.
• Optimize reviews: Analyze customer reviews to identify trends.
• Convert reviews: Convert reviews into sales by displaying them on your website and in marketing campaigns.

Best For

• eCommerce businesses that want to collect, manage, and display customer reviews and ratings.

Pricing

• Starter: $79/month
• Pro: $169/month
• Premium: contact sales

What is a Review Management Software?

Review management software is a digital tool that helps individuals or businesses collect, manage, and display online customer feedback.

Famewall is a perfect example of a review management tool that collects, manages, and displays reviews.

For example, you can use Famewall to create and share a testimonial collection page, on which customers can use to write or video-record testimonials.

You can then access and manage customer testimonials from your Famewall dashboard. I pulled the testimonials in the image below from Trustpilot, a popular tool that integrates with Famewall.

As a great review management software, Famewall allows you to:

• Edit reviews (like adding a video, star ratings, links, and product images),
• Add subtitles to video testimonials (or delete them)
• Share testimonials
• Delete or archive reviews or
• Highlight text.

Finally, you can display customer reviews on your website.

In summary, good review management software gives you all the tools you need to manage your online reputation for success.

Factors to Consider When Choosing a Review Management Software

1. Multichannel Features and Centralized Review Management

A centralized review management software allows you to collect reviews from various platforms (Google, Yelp, Facebook, TripAdvisor, etc.) into a single dashboard.

Is that even possible? Yes, it’s possible, depending on the software you use.

Famewall, for example, allows you to collect and manage reviews from:

• G2
• Trustpilot
• Google
• Capterra
• Amazon
• Yelp
• Shopify
• And more.

2. Notifications (Email, App, SMS, etc.)

Lucille Ball, American actress and comedian, once said, “I'd rather regret the things I've done than regret the things I haven't done.”

This quote means it's better to try something and fail than never try. But let’s apply it to review collection and management. I often come across negative reviews online, like this one from Mailchimp on G2.

I can also came across this negative review from a guest who spent some time at “The Manhattan at Times Square Hotel.”

What do these reviews have in common? The way they were resolved.

You see, these businesses promptly resolved their customers’ issues because they received new review notifications (G2 and Google Review send notifications).

Negative reviews can damage your reputation and chase potential customers away, while positive reviews can attract more customers.

If we apply Lucille Ball’s quote here, we could say it’s better to reply to positive and negative reviews quickly than regret it later (because we didn’t see it).

Fortunately, Famewall notifies you when you receive a new testimonial.

3. Cost and ROI

Cost and ROI are the next factors to consider when choosing review management software. 

Make it a point to check the software's pricing structure (subscription-based, per-location, etc.) and compare it to the potential benefits.

Calculate the time saved by employees, improved customer satisfaction, and increased revenue to determine the return on investment (ROI).

4. Reporting & Analytics

Good reporting features are essential for understanding customer feedback. Look for features like sentiment analysis, page views, clicks, star rating distribution, or engagement.

For example, Famewall lets you see such reports directly in your dashboard.

FAQ

What is a reputation management software?

Reputation management software helps you monitor what people say about your business online. It tracks reviews, social media posts, and news articles so you can stay informed and address any concerns quickly.

What is a good review management?

Good review management means actively responding to both positive and negative feedback. It's about showing customers you care and taking steps to improve based on their feedback.

What is Google review management?

Google review management focuses specifically on monitoring and replying to reviews left on your Google My Business profile. It's important for maintaining customer loyalty and attracting new customers.

Which platform is best for reputation management?

Famewall, Birdeye, Podium, and Reputation.com are the best online reputation management platforms.

How much does reputation management software cost?

Reputation management software typically costs anywhere between $100 - $2500 per year as a base price.

What are the best free review management software?

Famewall and Reviews.io are the best free review management software.

Try Famewall for free to collect testimonials from customers & add them to your website in minutes without writing a single line of code!